What is your return policy?

 

We currently do not accept returns due to the nature of our products and our pre-order business model, with the exception of ready stock items.

 

If you need to return an item, please drop us an email hello@sofursogood.com within 3 days of receiving your order with:

 

(1) Your order reference number

(2) The item you wish to return

(3) Your reason for returning

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Returns, where available, are given on a case by case basis only, and where the item has been unused and intact in its original packaging. Please read our list of exclusions below for more details.

 

 

What is your exchange policy?

 

We currently do not accept returns due to the nature of our products and our pre-order business model. Exceptions made be made for ready stock items if:

 

(1) Your order has not been processed or delivered

(2) You are only changing the size or colour, subject to availability

 

For items that do not fulfil these exceptions, we recommend you to return* your item in exchange for store credits, following which, you may proceed to place a new order for your desired item.

 

*Returns are subject to our the requirements stated on our returns policy

 

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Are there exclusions?

 

The following are not eligible for returns/exchanges:

 

(1) Orders made with promotional codes, gift cards, store credits, birthday discounts and other vouchers

(2) Pre-order items, food and snacks, collars, wearables, and gift cards

(3) Items on sale

 

Sale of items in these categories are final and cannot be returned, exchanged or refunded. Please ensure any return items are unworn, unwashed, unopened and are still in their original packaging.

 

If you have any other issues with your order, please contact us directly.

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I received a defective item in my order. What do I do?

 

We're incredibly sorry you received a defective item, please give us a chance to fix this!

 

Drop us an email at hello@sofursogood.com within 3 days from the delivery date with the following information:

 

(1) Your order reference number

(2) Photo(s) of the defect 

 

We will get back to you as soon as possible and assist you with an exchange. If the item is no longer in stock, we will offer a replacement item or store credits instead.

 

Please note that any eligible defective items should still be unused and intact in its original packaging. Products that are damaged via usage or handling are not eligible for exchanges.

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Important note on discrepancies:

 

Please note that measurements may vary 1-2cm due to manufacturing processes. 

 

The true colour of an item may also vary slightly due to editing, lighting and inevitable discrepancies arising from individual computer resolutions.

 

These are not considered to be defects and are therefore not eligible for returns or exchanges.