top of page
  • How do I make an order?
    To make a purchase on the website, simply add item to your shopping cart and proceed to 'Checkout'. Otherwise, we are still able to take in manual orders via direct message on Instagram presently. Items placed in your cart are not secured or reserved until you check out. Please ensure that the mailing address provided is both complete and correct to avoid any failed deliveries or missing parcels.
  • Why are some products pre-orders?
    To keep our small home business sustainable, some products are on a pre-order basis only. This also keeps overheads low, ensures any perishable products are fresh, and also reduces unnecessary waste and dead stock. Pre-order items are marked by a pre-order ribbon on the overview page. All pre-order product orders along with their respective colour/size/quantity selections (where applicable) are final upon check out.
  • Do you have ready stocks?
    We carry ready stocks for our bestsellers, as well as other popular products, at limited quantities. Once these are sold, they will revert to a 'pre-order' or 'restocking' status until ready stocks are available again. In the meanwhile, you can still add them to your cart and wait for the items to arrive. Due to the complicated nature of both ready stock and pre-order inventory on this website, some items may not be updated as promptly. If you spot any discrepancies and are unsure if a product is in stock, send us a message just to be sure!
  • How long do I have to wait for my order to arrive?
    If your order consists of only ready stocks, you will receive your order within 3-5 working days (this depends on our weekly batch delivery day with the aim of reducing our carbon emissions). If your order consists of only pre-order items, you will receive your order within 4 weeks. ​​ If your order contains both ready stocks and pre-order items, you have the option of delivering the ready stocks first, then the pre-order items when they arrive, or consolidating your order so that they are delivered altogether. Please note you will have to pay the delivery fee twice for the latter. *For same-day or next-day delivery requests, please contact us directly.
  • What if the item I ordered is sold out?
    You will be informed promptly and given the option to replace your order for any other preferred choice(s), should any pre-ordered item be unavailable. If you don't see something else you like, we are happy to refund the amount through your preferred method. While we strive to keep all information as updated as possible, there may be rare instances of such lapses. We apologize for the inconvenience and disappointment!
  • Can I change or cancel my order after confirmation?
    Amendments or cancellations can't be made once your order's been confirmed. Please ensure that your orders are final before proceeding to check out.
  • What are my payment options?
    We accept PayNow, PayLah!, and Bank Transfer (preferred for local orders), credit and debit cards (preferred for international orders). You will be able to see more detailed information during the check out process. For orders made in Singapore, we prefer a payment method which does not incur transaction fees (i.e. PayNow, PayLah!, Bank or ATM Transfer), so that our small business can remain sustainable. Please provide your order number in the payment comments for verification purposes. Your order will only be confirmed after payment has been verified.
  • How long does it take for my payment to be verified?
    For offline and manual payments (PayNow, PayLah!, Bank Transfer), we are usually able to verify immediately. If for any reason we are unable to do so, please allow up to 24 hours for confirmation of your order.
  • My payment failed, what should I do?"
    If you chose to pay via debit or credit card, there're a few possible reasons why your payment was unsuccessful: (1) Your connection may have dropped during checkout (2) Your card may have been rejected Ensure your Internet connection is stable and strong before proceeding to pay. If you're still having trouble placing an order after multiple attempts, please contact us here with a screenshot of the error and we'll sort it out for you. Not sure if your payment was successful? Don't worry, you can check your order history here!
  • I have a promo code, how do I use it?"
    Once you've confirmed your orders, head on to your cart to check out. Click on "Enter a promo code" and then click "Apply". Viola! If you spot any discrepancies with the promo codes, please feel free to reach out to us. *Promo codes are not case sensitive.
  • I forgot to apply my promo code upon check out, what should I do?"
    Promotional codes can't be applied to an order that's already been made. Reimbursements won't be provided if the code wasn't applied, but you can always save it for your next purchase with us, as long as you fulfil the terms and conditions of using the code.
  • How much is the delivery fee?
    We offer free domestic shipping within Singapore with a minimum order of S$80. For orders below S$80, we charge a flat rate of S$8* for doorstep delivery to ensure your order and any fragile items reach you safely. Should you opt otherwise, self collection is also available. You will be sent the full address upon confirmation of your order. *Orders below S$80 with bulky and heavy items above 5kg (such as furniture and cat trees) will be charged a flat fee of S$15 for doorstep delivery. *If your order consists of both ready stocked and pre-order items you can either: (1) choose to ship the ready stock items first, and deliver the pre-order item when it arrives (additional delivery fee of S$8 applies for orders totalling less than S$150) (2) wait for pre-orders to arrive before shipping at one go (no additional shipping fee) For international orders and deliveries, please click here. ​
  • Can I opt to pick up my order?
    Yes, pick up is available at our residental address in Aljunied. You will be sent the full address upon confirmation of your order. Currently, as we operate out of our home, our pick up days are from Mondays to Sundays, and timings are highly flexible. Simply arrange with us at least 24 hours before coming down. As part of our efforts to reduce our carbon pawprint and excess packaging, you are advised to bring your own reusable tote bag or carrier for self collection orders. If you require a paper bag or box, please inform us in advance.
  • How long will my order reach me?
    Once your order is packed (either ready stocks, or when pre-order items have arrived), you will receive your order within 3-5 working days. This depends on our weekly batch delivery day with the aim of reducing our carbon emissions. If you have an urgent order that requires same or next day delivery, please feel free to reach out to us directly or include it in the notes section of your order. You will be charged an additional fee top up of S$5. As we begin to partner with thid party courier services, this option will be reflected during check out. Please ensure that the mailing address provided is both complete and correct to avoid any failed deliveries or missing parcels.
  • Why is my order of mulitple items not delivered in one large box?
    As we begin working with third party couriers who require standard packaging, your items will be packed a box, as compared to before. However, if and when our team handles any delivery personally (for reasons that our shipping partners are unable to handle), you might find that your items may be loosely packed, or not repackaged. This is our commitment to reducing waste and using as little packaging as possible; we reuse and recycle any excess packaging on your behalf so you don't have to! ​ If you require a Kraft paper bag or box for gifting purposes, please inform us in advance.
  • Can I track my order?
    As we are still delivering local orders personally, there is no tracking number provided. However, you can always send us an email or a direct message to check on the status of your order. As we begin to work with third party couriers, tracking numbers will be provided. Please stay tuned to this section for updates.
  • What is your return policy?
    We currently do not accept returns due to the nature of our products and our pre-order business model, with the exception of ready stock items. If you need to return an item, please drop us an email within 3 days of receiving your order with: (1) Your order reference number (2) The item you wish to return (3) Your reason for returning Returns, where available, are given on a case by case basis only, and where the item has been unused and intact in its original packaging. Please read our list of exclusions below for more details.
  • What is your exchange policy?
    We currently do not accept returns due to the nature of our products and our pre-order business model. Exceptions made be made for ready stock items if: (1) Your order has not been processed or delivered (2) You are only changing the size or colour, subject to availability For items that do not fulfil these exceptions, we recommend you to return* your item in exchange for store credits, following which, you may proceed to place a new order for your desired item. *Returns are subject to our the requirements stated on our returns policy
  • Are there exclusions?
    The following are not eligible for returns/exchanges: (1) Orders made with promotional codes, gift cards, store credits, birthday discounts and other vouchers (2) Pre-order items, food and snacks, collars, wearables, and gift cards (3) Items on sale Sale of items in these categories are final and cannot be returned, exchanged or refunded. Please ensure any return items are unworn, unwashed, unopened and are still in their original packaging. If you have any other issues with your order, please contact us directly.
  • I received a defective item in my order. What do I do?
    We're incredibly sorry you received a defective item, please give us a chance to fix this! Drop us an email within 3 days from the delivery date with the following information: (1) Your order reference number (2) Photo(s) of the defect We will get back to you as soon as possible and assist you with an exchange. If the item is no longer in stock, we will offer a replacement item or store credits instead. Please note that any eligible defective items should still be unused and intact in its original packaging. Products that are damaged via usage or handling are not eligible for exchanges.
  • Important note on discrepancies:
    Please note that measurements may vary 1-2cm due to manufacturing processes. The true colour of an item may also vary slightly due to editing, lighting and inevitable discrepancies arising from individual computer resolutions. These are not considered to be defects and are therefore not eligible for returns or exchanges.
  • Do you have any membership rewards program?
    Yes we do! You can find more information at our Rewards Program page :)
  • Do you sell gift cards?
    Absolutely! We just included a line of fun and cute designs of digital gift cards. Check out the collection here! Terms and conditions are all stated in the listing, but if you have any other questions, feel free to drop us a message!
bottom of page